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For Direct Customers: 1. Accessories that were shipped in error or damaged in transit may be returned to Ashrey for a full refund within 10 days of receipt. 2. To initiate the return, the customer must contact Ashrey Support at (+971) 4 2674179 to obtain a Return Merchandise Authorization (RMA) number and a return label. Once the returned merchandise has been received, a direct replacement will be sent to the customer. 3. If the returned item is no longer available for purchase, a refund in the amount of the original purchase will be processed on the original form of payment. 4. Accessories that have been used or worn, no longer have the original tags, were ordered in error, or broken due to misuse will not be eligible for return. For Registered Affiliates: 1. Affiliates must perform an immediate inventory of all orders received to determine if there are any damaged or missing pieces from the invoice. 2. Ashrey must be notified of any damaged or missing product within three days of confirmed delivery in order to be eligible for return. Accessories that can be repaired using the Complete Jewelry Tool Kit included in each Business Pack will not be considered returnable. 3. To initiate a return, the Affiliate must contact Ashrey Support at (+971) 4 2674179 to obtain a Return Merchandise Authorization (RMA) number. 4. Once the returned merchandise has been received, a credit in the amount of the original purchase will be placed in the Affiliate’s Back Office where it can be used towards a future purchase. 5. Accessories that have been used or worn, no longer have the original tags, were ordered in error, or broken due to misuse will not be eligible for return. All approved returns should be shipped (prepaid) to the following address, with the RMA number clearly marked on the outside of the package: Ashrey Diva Collections Attn: Returns Damascus Street, Al Qusais 2, Dubai - United Arab Emirates

Return & Refund Policy